Terms and Conditions

Last Updated: January 2025

1. Acceptance of Terms

Welcome to Brookmill Manor. These Terms and Conditions ("Terms") govern your use of our website (brookmillmanor.com) and services provided at our luxury casino hotel located at 853 Fahey Crossing, North Gaston, SA 2958, Finland.

By accessing our website, making a reservation, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

3. Eligibility and Age Requirements

Important: You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to:

We reserve the right to request valid government-issued photo identification to verify your age at any time. Failure to provide adequate identification may result in denial of services without refund.

4. Reservations and Bookings

4.1 Making Reservations

Reservations can be made through:

4.2 Booking Confirmation

A reservation is confirmed only when you receive a confirmation email or reference number from us. Please verify all details in your confirmation.

4.3 Payment

Payment is required at the time of booking or as specified in your reservation confirmation. We accept major credit cards and other payment methods as displayed on our website. All prices are in Euros (€) unless otherwise stated.

4.4 Deposit and Guarantee

A valid credit card is required to guarantee your reservation. Depending on the rate plan selected, a deposit may be charged at the time of booking.

5. Check-In and Check-Out

Early check-in and late check-out may be available upon request and subject to availability. Additional charges may apply.

Valid government-issued photo identification and credit card must be presented at check-in. The name on the reservation must match the identification presented.

6. Cancellation and Modification Policy

6.1 Standard Cancellations

Cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid cancellation fees. Cancellations made within 48 hours of arrival will be charged one night's accommodation.

6.2 Non-Refundable Rates

Reservations made at non-refundable rates cannot be cancelled, modified, or refunded under any circumstances.

6.3 No-Shows

Failure to arrive for your reservation (no-show) will result in a charge of the full amount of your reservation.

6.4 Group Bookings and Special Events

Different cancellation policies may apply to group bookings and special event reservations. These will be specified at the time of booking.

7. Casino Gaming

7.1 Age Requirement

You must be at least 18 years of age to enter the casino or participate in any gaming activities.

7.2 Gaming Rules

All casino gaming is subject to:

7.3 Responsible Gaming

We are committed to responsible gaming. We provide resources and support for those who may need assistance with gambling-related issues. Self-exclusion programs are available upon request.

7.4 Prohibited Activities

The following activities are strictly prohibited:

Violation may result in immediate expulsion, forfeiture of winnings, and possible legal action.

7.5 Winnings and Payouts

All winnings are subject to verification and compliance with applicable tax laws. Large winnings may require additional documentation and identity verification before payment is issued.

8. Guest Conduct and Behavior

Guests are expected to conduct themselves in a respectful and appropriate manner. We reserve the right to refuse service or remove any guest who:

9. Liability and Damages

9.1 Guest Responsibility

Guests are responsible for any damage to property, equipment, or furnishings caused by themselves or their visitors. Repair or replacement costs will be charged to the guest's account.

9.2 Personal Property

We are not responsible for loss, theft, or damage to guests' personal property. Safe deposit boxes are available for storing valuables.

9.3 Limitation of Liability

To the maximum extent permitted by law, Brookmill Manor shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or property.

9.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, or government actions.

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Brookmill Manor and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Website Use

12.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

12.2 Accuracy of Information

While we strive to ensure accuracy, we do not warrant that information on our website is complete, accurate, or current. We reserve the right to correct errors and update information without notice.

13. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of these external sites. Your interactions with third parties are solely between you and the third party.

14. Promotions and Special Offers

Promotional offers, discounts, and special packages are subject to specific terms and conditions, which will be provided at the time of the offer. Offers cannot be combined unless explicitly stated and are subject to availability.

15. Smoking Policy

Brookmill Manor operates designated smoking areas. Smoking is prohibited in guest rooms and certain public areas. Violation of our smoking policy may result in cleaning fees and charges.

16. Pets

Pets are not permitted on the property except for registered service animals as required by law.

17. Photography and Recording

By visiting our property, you consent to being photographed or recorded in public areas for security and marketing purposes. You grant us the right to use such images in promotional materials.

18. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Finland. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Finland.

21. Dispute Resolution

In the event of any dispute, we encourage you to first contact us to seek an amicable resolution. If a resolution cannot be reached, disputes may be submitted to mediation before pursuing legal action.

22. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Brookmill Manor regarding your use of our services and supersede all prior agreements and understandings.

23. Contact Information

Brookmill Manor

Address: 853 Fahey Crossing, North Gaston, SA 2958, Finland

Phone: +3818929481901

Email: brookmillmanor@hotmail.com

Website: brookmillmanor.com

24. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.


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