Privacy Policy

Last Updated: January 2025

1. Introduction

Brookmill Manor ("we," "our," or "us") operates the website brookmillmanor.com and the luxury casino hotel located at 853 Fahey Crossing, North Gaston, SA 2958, Finland. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make a reservation or booking
Register for an account
Subscribe to our newsletter
Participate in promotions or events
Contact us for customer service
Use our casino gaming facilities

This information may include:

Name and contact information (email address, phone number, postal address)
Date of birth and age verification information
Payment and billing information
Government-issued identification (as required by law for gaming activities)
Preferences and interests
Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Access times and dates
Pages viewed and links clicked
Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and improve our services. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process reservations and provide hotel and casino services
To manage your account and preferences
To communicate with you about bookings, services, and promotional offers
To comply with legal obligations, including age verification and responsible gaming requirements
To prevent fraud and ensure security
To improve our website, services, and customer experience
To conduct analytics and research
To send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

Contract Performance: Processing necessary to provide services you've requested
Legal Obligation: Compliance with gaming regulations, anti-money laundering laws, and tax requirements
Legitimate Interests: Improving our services, fraud prevention, and marketing
Consent: Marketing communications and certain data processing activities

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (payment processing, IT services, marketing)
Gaming Regulators: Authorities that oversee casino operations and responsible gaming compliance
Law Enforcement: When required by law or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Affiliated Companies: Within our corporate family for business purposes

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than Finland. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Gaming and financial records may be retained for extended periods to comply with regulatory requirements.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing
Data Portability: Request transfer of your data to another service
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

To exercise these rights, please contact us using the information below.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and special offers. You can opt out at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly
Updating your account preferences

13. Responsible Gaming

We are committed to responsible gaming practices. We may use your information to:

Implement self-exclusion programs
Monitor gaming activity for signs of problem gambling
Provide resources and support for responsible gaming

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Information

Brookmill Manor

Address: 853 Fahey Crossing, North Gaston, SA 2958, Finland

Phone: +3818929481901

Email: brookmillmanor@hotmail.com

16. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.